Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@inkandcanvascreation.com. Please note that returns will need to be sent to the following address: [24 Kirk Way, Sleaford, Lincolnshire, NG34 8YL] 

We do not offer a free returns policy. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@inkandcanvascreation.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inkandcanvascreation.com.

If, for any reason you wish to return an item, then please email us at info@inkandcanvascreation.com with your order number in the first instance.

All orders must be returned undamaged and unopened in their original packaging and include a note containing your name, order number and reason for return within 21 days of your order date. It is important that you include these details otherwise we won't be able to allocate your return to your order.

All returned orders will be issued with a refund once these have been received and inspected by our returns team.

We do not offer a free returns policy.

Please allow up to 10 working days to receive your refund.

We currently do not offer exchanges on items. 

If your order is a custom item we cannot accept returns as these have been made to order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, if your order is a custom item we cannot accept returns as these have been made to order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inkandcanvascreation.com.